Privacy Policy
Last updated:
Jade Pandora respects your privacy. This policy explains what personal information we collect through jadepandora.com, why we collect it, who we share it with, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
This website is operated by Jade Pandora (“we”, “us”). We are the responsible party for your personal information.
- Email: info@jadepandora.co.za
- Phone: 083 23 00 113
2. What we collect
Information you give us
- When you use the contact form or email us: your name, email address, phone number (optional), where you are based, what you are interested in, and the content of your message.
- During consultations: information about yourself, your partner, your relationship and your intimate life that you choose to share. Under POPIA this may be special personal information. We only process it with your explicit consent, and only to provide your coaching.
Information collected automatically
- Only if you accept analytics or advertising cookies: pages visited, time on site, device and browser type, approximate location from your IP address, how you arrived at the site, and how you interact with pages.
- Essential security data, such as your IP address, which our hosting provider uses to protect the site and contact form from abuse.
3. Why we use it
| Purpose | Information used | Lawful basis |
|---|---|---|
| Replying to your enquiry and arranging consultations | Contact form and email details | Your consent; steps to enter an agreement with you |
| Providing coaching | What you share in sessions | Your explicit consent |
| Keeping the site secure and free of spam | IP address, security signals | Our legitimate interest |
| Understanding how the site is used | Analytics data | Your consent (cookie banner) |
| Measuring and showing relevant ads | Advertising cookie data | Your consent (cookie banner) |
We never sell your personal information, and we never send the content of your messages to advertising platforms.
4. Who we share it with
We use trusted service providers (“operators”) who process information on our behalf:
- Cloudflare: website hosting, security and spam protection (Turnstile).
- Resend: delivers contact-form messages to our inbox.
- Afrihost: our email hosting.
- Google: Google Tag Manager (manages the site’s tracking tools), Google Search Console (search performance, with no personal data from you), and Google Ads (ad measurement), only with your consent for the latter.
- Meta Platforms: Meta Pixel, to measure and show ads on Facebook and Instagram, only with your consent.
- Microsoft: Microsoft Clarity, which records anonymised interactions such as clicks and scrolling to help us improve the site, only with your consent. Form fields are masked and never recorded.
5. Information sent outside South Africa
Some of these providers store information on servers outside South Africa, including in the United States and the European Union. We only use providers bound by data-protection laws or agreements that give a level of protection comparable to POPIA, as section 72 of POPIA requires.
6. Cookies
Cookies are small files stored on your device. Essential cookies keep the site working and secure. Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time using the Cookie settings link at the bottom of every page.
7. How long we keep it
Analytics and advertising data is kept according to each provider’s settings, which we set to the shortest practical period.
8. How we protect it
The website is served over an encrypted connection (HTTPS). Contact-form messages are sent straight to our inbox and never stored on the website. Access to client information is limited to Jade.
9. Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you and receive a copy;
- ask us to correct or delete your information;
- object to us processing your information, including for marketing;
- withdraw your consent at any time, without affecting processing done before you withdrew it;
- complain to the Information Regulator (inforeg.org.za).
To use any of these rights, email info@jadepandora.co.za.
10. Children
This website and our services are intended for adults only. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.